Reference

How sm41 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data sm41 collects when you open an account, how we use it, and how you can request changes or deletion…

Data collected only as neededStored on secured serversYour right to access and deleteUPI & Paytm payment data protectedContact us anytime to update details
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sm41 How sm41 Handles Your Personal Data
REACH OUR TEAM

Contact sm41 About Your Privacy

If you have a question about how we store your data, want to update your account details, or need to raise a data removal request, our support team is available around the clock. You can reach us through live chat on the site, by email, or through our dedicated data-privacy request form — whichever is easiest from where you are, whether that is Mumbai or Pune.

Team online

Live Chat

Connect with our support agents directly from your account dashboard. Live chat is available at all hours and handles data queries, account updates, and privacy requests within minutes.

Email Support

Send your privacy-related question or data-deletion request to our dedicated email address. We aim to respond within 48 hours and confirm every action taken on your account data.

Data Request Form

Use the in-account data request form to submit a formal access or erasure request. We log every submission with a reference number so you can track the status of your request at any time.

HOW WE PROTECT YOU

Data Handling Practices at sm41

Every layer of our data handling — from collection at account creation to storage and eventual deletion — follows a clear set of internal controls.

Encryption in Transit

All data exchanged between your device and our servers travels over TLS-encrypted connections. This applies to account login, payment submissions via UPI or PhonePe, and any form you complete on the site.

Cookie Use

We use cookies to remember your session and account preferences. You can review and adjust cookie permissions from your browser settings at any time without it affecting your core account access.

Account Security

Account access is protected by password hashing and optional two-step verification. We never store your raw password, and our systems flag unusual login patterns for review before access is granted.

Data Retention

We keep personal data only for as long as your account is active or as required by applicable Indian regulations. Once the retention period ends, data is permanently deleted from our servers and backup systems.

Who Can Access Your Data

Only a small group of authorised staff — primarily our compliance and customer support teams — can access your personal account data, and only when required to resolve a query or satisfy a legal obligation.

Requesting Changes

You can request correction, access, or deletion of your personal data at any time via live chat, email, or the in-account form. We confirm every completed request in writing within the agreed timeframe.

Your Privacy Policy Questions

Below you will find answers to the questions we hear most often about how sm41 manages your personal data, what rights you hold, and how to act on them. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email, mobile number, and the payment identifiers you use — such as your UPI handle or Paytm-linked number. We also log device type and session data to keep your account secure.

Payment identifiers are stored in encrypted form on secured servers. We retain them only for the period required under applicable Indian financial regulations and do not share them with third-party marketing services.

Yes. Submit a data access request through live chat, email, or the in-account form. We will compile and send you a full copy of your personal data within the timeframe set by applicable privacy rules.

Use the data request form in your account or contact our support team directly. Once we verify your identity, we will delete your data from our active systems and scheduled backups within the agreed retention window.

We do not sell or rent your data to third-party marketers. We may share data with payment processors like Paytm or PhonePe to complete your transactions, and with authorities only when required by law.

Log into your account and visit the profile section to update your email or contact number directly. For changes that require identity verification, contact support via live chat or email and we will process the update.

Access to sm41 and applicability of this policy depends on local law and is available where local law permits. If you are accessing from a region in India where use is permitted, this policy governs how your data is handled.

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